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Our Terms & Conditions Keep Your Account Safe

When you open an account with us, you're agreeing to the terms that protect both your wallet and your play.

Account ownership stays with youDeposits and withdrawals are your responsibilityWe verify every withdrawal before it clears
basah189 login Our Terms & Conditions Keep Your Account Safe
QUESTIONS ABOUT TERMS

How to Reach Us About Policy or Account Issues

Team online

Live Chat

Open the chat bubble in the bottom-right corner of your account. Our team responds during business hours, seven days a week. Use this for urgent questions about your account or a transaction.

Email Support

Write to our policy team at [email protected] with details of your issue. We reply within 24 hours with a full explanation of how our terms apply to your situation.

Account Settings

In your account menu under Security, you can review your registered email, phone number and payment methods. Update any of these directly if your contact details change.

YOUR DATA & SECURITY

How We Protect Your Information Under These Terms

Data Handling

We store your name, email, phone number and payment details only to process deposits via DANA, OVO, GoPay and QRIS, verify withdrawals, and contact you about your account. We do not sell this data to third parties.

Cookies & Tracking

Our terms permit us to use cookies to keep you logged in, remember your lobby settings and prevent fraud. You can disable non-essential cookies in your browser; essential ones stay on so your account functions.

Account Security

You are responsible for keeping your password private. If you suspect someone else accessed your account, tell us immediately via live chat. We can freeze your account while we investigate.

Data Retention

We keep your account history, deposits and withdrawals for seven years to comply with financial regulations in Indonesia. After you close your account, we securely delete personal data within 30 days unless we need it for a dispute.

Changes to Terms

We may update these terms at any time. If changes are material, we'll email you at least 14 days in advance. Continuing to use your account after the date of change means you accept the new terms.

Requesting Your Data

Under data protection law, you can ask us for a copy of everything we hold about you. Send this request to [email protected] and we'll provide it within 30 days.

Frequently Asked Questions About Our Terms & Conditions

No. Our terms strictly prohibit multiple accounts per person. If we detect duplicates, we close all of them and may forfeit any balances. This protects everyone from fraud and unfair play. Use one email address to register once.

No. Our terms require that withdrawals go back to your original deposit method. If you used DANA to deposit, your withdrawal returns to DANA. This verification step protects against money-laundering and identity theft. Contact support if you need to change your payment method.

When you close your account, your balance must reach zero. We keep your account history and transaction records for seven years for regulatory reasons. After that, we delete your personal data within 30 days. You can request a copy of your data anytime by emailing support.

Our terms state that live game records are final. If you believe an error occurred, open a support ticket with details. We'll review our logs and either confirm the result or correct it. This process typically takes 24 to 48 hours. Email [email protected] with your game ID and time.

Absolutely not. Using bots, macros or any automated tool violates our terms and results in immediate account closure. Your account is for your personal use only. We monitor for this behaviour continuously using advanced detection.

We collect your name, email, phone, and payment details (DANA, OVO, GoPay, QRIS account info). We use this only to verify identity, process deposits and withdrawals, and contact you about account issues. We keep it for seven years as required by Indonesian financial law, then securely delete it.

If you believe our terms have been applied unfairly, contact our support team via live chat or email [email protected] with full details. We review complaints within 48 hours and explain our decision. If you remain unsatisfied, you can escalate in writing.